Ceiling Fans Support

A small amount of movement while the ceiling fan is operating is normal. However, if the movement is noticeable, it is usually caused by either unbalanced blades or the fan not being securely attached to the ceiling. Please check the following troubleshooting tips.

Unbalanced blades:

• All blades are screwed firmly into blade holders.
• All blade holders are tightened securely to the motor.

Ceiling fan not securely attached to ceiling:

• The canopy and mounting bracket are tightened securely to ceiling joist.
• The down rod ball is properly seated into the mounting bracket.
• The set screws in the yoke or down rod coupling are tightened to the down rod.
• The down rod ball set screw is tightened to the down rod.

If ceiling fan movement is still noticeable, try interchanging two adjacent (side-by-side) blades to help redistribute the weight and possibly result in smoother operation.

Clicking sounds are most often caused by a loose blade bracket and/or loose blade holder screws. Please check the following troubleshooting tips:

• All blade bracket and blade holder screws are tightened.
• The canopy screws are tightened.
• The down rod ball is not spinning.
• No obstruction between the down rod ball and the mounting bracket.
• The down rod and the down rod yoke screws are tightened.
• The glass is secure and fully engaged – either by tightening the screws holding the glass shades or by securely twisting the glass shade into place.
• The pull chains are not hitting each other.

All ceiling fans produce a slight humming sound when in use. Loud humming is most often caused by resonance or interference.

Resonance is caused by large surface areas, such as ceilings, vibrating and amplifying the sound produced by the ceiling fan. There should be a slight gap between the motor housing and the ceiling. Common causes of resonance are:

• Contact between the housing and the ceiling. (This is the most common cause.)
• The mounting bracket is coming in contact with the ceiling.
• A ceiling with a stucco or rough finish. This is most common with hugger ceiling fans and can be smoothed by sanding the stucco where the canopy meets the ceiling.
• An incorrectly placed light kit. Try placing a thin piece of foam rubber between the light kit cover and motor housing to reduce the humming sound.

First, check that your reverse switch is not stuck in the center, as this will keep the fan from turning.

Next, make sure that the terminal plug is securely connected.

If you operate your ceiling fan with a remote control, the issue may be caused by a poor connection between the remote control and the receiver. To test this, try the following steps:

• Turn off power to the ceiling fan.
• Disconnect the receiver (located below the mounting bracket) and connect the fan directly to the cable at the terminal strip.
• Turn the power back on. If your ceiling fan is now operating and the issue has been solved, we recommend replacing both the remote control and receiver.

If you have tried all these troubleshooting tips, but the issue has not been resolved, please contact us for further assistance. It is helpful if you can provide as many details as possible, such as any humming sounds or speed issues that may have occurred before the ceiling fan stopped functioning.

Typically, this issue is caused by interference with another RF fan remote or transmitting device, such as a garage door opener.

If you are using a RF remote control for your ceiling fan, check if it has dip switches. Dip switches can be found in the battery compartment of the handheld remote control and in the receiver located in the fan canopy.

• If your remote control has dip switches:
  • Change the dip switches on both the handheld remote control and the receiver in the fan canopy to different settings than what they are currently set to. Please note, these settings must match each other.
• If your remote control does not have dip switches, turn off the power to the fan and then turn it back on. Open the battery compartment of the remote control and within 60 seconds of restoring power to the ceiling fan, hold down the SET button for 5 seconds to pair the remote with your ceiling fan. (This applies to DC motor ceiling fans only.)

All receivers should be installed with the curved side facing down from the ceiling. See image below.

1. Disconnect the power to the ceiling fan.
2. Locate the cables on each side of the remote control receiver. One cable will be on the side of the receiver marked “AC Power Input” and the other cable will be on the side of the receiver marked “To Fan Wires.”
   
   
   
3. Connect the cable on the side of the receiver marked “AC Power Input” to the cable from your ceiling/terminal strip.
   
   
   
4. Connect the cable on the side of the receiver marked “To Fan Wires” to the cable of the fan motor.
   
   
   
5. Reconnect the power to the ceiling fan.
6. Using the remote control, turn on the fan and light (if applicable). If you are able to successfully operate the ceiling fan using the remote control, installation is complete. If you are unable to successfully connect your remote control to your ceiling fan, please contact us.

The image below shows the correct cable connections:

If your ceiling fan remote control has stopped working, first check the battery. If this does not resolve the issue, check if your handheld remote control has a set button inside the battery compartment.

• If your remote control has a set button, follow these steps to reset the remote control:
  • Turn off the electricity to the ceiling fan.
  • Turn the electricity to the ceiling fan back on. Within 60 seconds of restoring power, hold down the SET button inside the battery compartment for 5 seconds to pair the remote with your ceiling fan.
• If your remote control does not have a set button inside the battery compartment, check inside the battery compartment of the remote control for the code/dip switches. Make sure that both the handheld remote control and the receiver (in the canopy of the ceiling fan) are both still set to the same code/dip switch settings.

Please note, it's always best to refer to the instruction manual for your specific ceiling fan, which can be found on the ceiling fan's product page. To access the instruction manual for your ceiling fan:

1. Type the item number or product name into the search bar on our website.
2. Select your ceiling fan from the search results to open the product page.
3. On the product page, select the blue INSTRUCTIONS box to open the specification sheet.

The easiest way to determine if a remote control can be used with your ceiling fan is by how it mounts to your ceiling.

• If your ceiling fan has a down rod, you will most likely be able to install a remote control.
• If your ceiling fan is a hugger/flush mount, you will most likely not be able to install a remote control. Typically, these fans do not have enough space to install a receiver for the remote control in the canopy/motor housing.

Yes, you can operate up to two ceiling fans with a wall control, as long as both ceiling fans do not exceed a combined maximum wattage of 100 watts.

If you have additional questions about the included wall control or other remotes, please contact us.

First, we apologize that your experience so far has not been what we strive for. If you are within the return window of the specific retailer from which you purchased the ceiling fan, we always recommend you work with the retailer directly to return/exchange the item within their company policy. This typically allows for the fastest and most efficient replacement of the item. If you are no longer within the return window, please contact us and we will be happy to assist you.